Frequently Asked Questions

We're happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes, we do offer international shipping! We strive to make our products accessible to customers worldwide. Shipping fees and delivery times may vary depending on your location. Please check our shipping policy or reach out to our customer service team for more detailed information regarding international orders.

Orders are typically processed and shipped within 1-3 business days after your purchase is confirmed. You will receive a tracking number once your order has been dispatched, so you can easily track its journey to you. If you have any specific questions or need assistance with your order, feel free to contact our customer service team!

We accept returns within 30 days of receiving your order, as long as the products are unused and in original packaging. To initiate a return, please contact our customer service team for assistance. Certain items may be excluded from returns, so please review our full return policy for more details.

Delivery times vary depending on your location and shipping method chosen. Typically, domestic orders take 3-7 business days, while international orders may take 7-21 business days. You will receive a tracking number once your order has been shipped to monitor its progress.

Orders

Below are some of are common questions about orders

To make a purchase, simply browse our website and select the products you'd like to buy. Once you've found an item, choose your preferred options (such as size or color) and click "Add to Cart." When you're ready, go to your cart, review your order, and proceed to checkout. Enter your shipping and payment details, then confirm your purchase. You will receive an order confirmation email once your order is successfully placed.

Once your order is confirmed, you will receive an order confirmation email with the details of your purchase, including your order number and an estimated delivery date. If you don't see it in your inbox, be sure to check your spam or junk folder. If you have any concerns, feel free to contact our customer service team for assistance.

Once an order is placed, we process it quickly to ensure timely delivery, so changes to the shipping address may not always be possible. However, if you need to update your address, please contact our customer service team as soon as possible, and we'll do our best to accommodate your request before the order is shipped.

Once your order is placed, changes to the billing address may not be possible, as we process orders quickly for timely delivery. However, if you need to update your billing address, please contact our customer service team immediately, and we will assist you in making any necessary adjustments before your order is processed.

Products

Below are some common questions about our products

To determine the right size, we recommend checking the size guide available on the product page. This guide typically provides detailed measurements to help you select the best fit. If you're still unsure, feel free to reach out to our customer service team for personalized assistance.

You can find information on our sustainability practices on our website, usually under a dedicated "Sustainability" or "About Us" section. There, you'll learn about our commitment to eco-friendly ingredients, packaging, and responsible sourcing. If you need more details or have specific questions, feel free to reach out to our customer service team!

Yes, we offer gift cards! They are a great way to give the gift of choice to someone special. You can purchase them directly through our website, and they can be used on any products available. If you have any questions or need assistance, feel free to contact our customer service team.

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